We are experiencing phone line issues when calling the customer service line at 613-546-0000 and attempting to report utility emergencies by pressing 8 or saying ‘emergency’. We are working to resolve this issue as quickly as possible.
The public is reminded: to report a utility emergency in Utilities Kingston service areas, please call our 24 hour emergency line at 613-546-1181, instead of the customer service line above.
Anytime you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.
Visit https://utilitieskingston.com/Corporate/ContactUs to learn about other ways to connect with Utilities Kingston.