Significant rainfall from the remnants of Hurricane Nicole is expected tomorrow afternoon through to Saturday morning, with total rainfall amounts of 30 to 50 mm. A special weather alert has been issued.

Customers are reminded that any basement is at risk of flooding, even if it’s never happened before. Take action - Utilities Kingston offers some steps you can take today to protect your home:

• Check your sump pump for proper operation and follow the manufacturer’s maintenance recommendations. For example, you may wish to: 
• Confirm it’s plugged in and working properly. 
• Consider an extra length of hose to increase the distance at which it discharges away from your foundation. 
• Check your sanitary backwater valve and maintain it according to the manufacturer’s directions. For example, if you can do so safely, you may wish to open the lid, clean it out, confirm there is a good seal in place and test its operation. 
• Reduce your water use on rainy days. When it’s raining heavily the sewers may fill up. Using a lot of water during heavy rains (for example, taking a shower or doing laundry) can contribute to basement flooding and overflows to your environment. Consider using less water in extreme weather situations. 
• If you know that a catch basin on your street is covered in leaves and debris, we’d appreciate if you could take some time to clear it. This will help make sure that rainwater can enter the storm sewer and promotes good drainage away from your neighbourhood. (Tip: you can use Google Maps with Street View to locate catch basins on your street.) 
• Ensure your downspouts are clear of debris so water can route safely away. Consider an extra length of pipe on your downspout to increase the distance at which it discharges away from your foundation. 
• Get 18 Flood Facts and tips to protect your property and view our video for more tips on preventing a soggy basement disaster. 

Know what to do if your basement has flooded. First and foremost, consider your family’s health and safety. Entering a wet basement could be hazardous! When in doubt, don’t enter the flooded area until you are told it is safe by a professional qualified to do so. 

Financial assistance offered

Homeowners: get up to $3,000 through our 2022 Preventative Plumbing Program. You may use the funds to install sump pumps, backwater sanitary valves and other eligible measures, including disconnecting illegal plumbing connections.

Participants benefit from a free in-home visit that provides advice to reduce the risk of basement flooding. Interested? Visist our Preventative Plumbing Program webpage to find details and an easy-to-use online application, email or call 613-546-0000.

Contact us

If you have any concerns about utility equipment, contact the Utilities Kingston 24-hour line at 613-546-1181.