Heavy winds can bring down trees and power lines, and cause power outages. Utilities Kingston is available 24 hours a day to respond to power outages in the Kingston Hydro electricity distribution area.

Check our outages map and know who to contact

Are you experiencing a power outage in our service area? Check our outages map, and if it's not listed, report it to us 24/7 at 613-546-1181.

If you require electricity service in the west or east areas of the City, contact Hydro One at 1-800-434-1235.

Stay updated 

We strive to provide reliable and timely information about utility interruptions. Stay up-to-date with our outages map, and by following us on Facebook and Twitter. 

Downed lines and tree branches

If you see a downed power line or tree branch that has fallen on a power line, always assume it still has electricity flowing through it, even if it isn’t sparking. Stay back at least 10 metres or 33 feet (that’s about the length of a school bus) and don’t touch anything metal (such as guardrails) in the area. Report it immediately by calling 911 or our emergency line at 613-546-1181. This line is answered 24 hours a day, seven days a week.

Power outage precautions

Review our power outage precautions. For example, you may wish to locate a phone that does not require electricity, as well as a flashlight and batteries. Avoid using a propane barbeque, camp stove or portable standby generator indoors. Plan to turn off all appliances that will turn on automatically when power is restored.

Traffic signals may not be working 

Power outages and high winds mean that a number of traffic signals may not be working. Travelers are reminded to treat the affected intersections as though they are four-way stops and yield to traffic on the right.

Did you know? We’ve installed 82 uninterruptible power supplies at critical intersections throughout the city - check out this map of locations. In the event of a power outage, the UPS allow for safe and efficient traffic flow, providing power for 3-6 hours.