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Phone lines unavailable, call 9-1-1 in emergency

Phone lines unavailable, call 9-1-1 in emergency

UpdatePhone lines have been restored, thanks for your patience. For utility emergencies, call 613-546-1181, 24 hours a day. To speak with a customer service representative, call 613-546-0000, M-F from 8AM to 5PM.


Due to an unplanned voice system outage, we are unable to accept inbound calls to our 24-hour emergency and customer service lines at 613-546-1181 or 613-546-0000. If you need to reach us about a serious or potentially life-threatening utility emergency such as a natural gas leak or downed power line, call 9-1-1 immediately.

For other emergency assistance during this time, reach our after-hours call centre directly by phoning 613-536-0215, email, tweet to @utilitieskngstn or send us a message on Facebook /UtilitiesKingston.

Visit to learn about other ways to connect with Utilities Kingston. 

Our team is investigating the cause of the voice system outage and doing everything we can to help restore services as soon as possible.