Have Your Say in Shaping Electricity Plans

Utilities Kingston is preparing to submit Kingston Hydro's multi-year electricity distribution plan to the Ontario Energy Board. Utilities Kingston electricity customers are invited to provide input to help inform this plan, which will help determine the company’s priorities and rates beginning on January 1, 2021. 

Our online survey is now closed 

Thank you to all who took time to fill out our survey.

Have your say

What we're consulting on 

Utilities Kingston will consult with customers on:

  • factors relating to the reliability of the Kingston Hydro electricity distribution system.
  • spending decisions over the next five years.
  • how to meet our customers’ changing electricity service and conservation needs while considering rapidly changing information, communication and grid technologies. 

Background materials

Informing our customers is an important part of this engagement. Review our five-minute video above and view the presentation slides (Accessible PDF).

How to provide input

Since May, we have offered several ways for our customers to provide input including a public meeting, an online survey and a Twitter chat. As we continue the process, there may be future opportunites. Thank you for all the feedback so far.  

How we'll use your input

Kingston Hydro’s distribution rates must be approved by the Ontario Energy Board based on applications by the utility. The rate-setting process is open and transparent, and offers opportunities for public participation.

Kingston Hydro must submit evidence to demonstrate the amount of funding it needs to safely and reliably distribute electricity to its customers.

All input collected will be considered in developing Kingston Hydro’s distribution system and company plans and will be included with Kingston Hydro’s application to its regulator, the Ontario Energy Board, as part of the rate-setting process.


For more information, contact customer service by calling 613-546-0000, Monday to Friday from 8 AM to 5 PM.