Have Your Say in Shaping Electricity Plans

Utilities Kingston is preparing to submit Kingston Hydro's multi-year electricity distribution plan to the Ontario Energy Board. Utilities Kingston electricity customers are invited to provide input to help inform this plan, which will help determine the company’s priorities and rates beginning on January 1, 2021. 

Complete our online survey today! 

Utilities Kingston electricity customers: please provide your input into Kingston Hydro's electricity plans by completing a 10-minute online survey. The survey will be available from July 3-17.

The survey is delivered using Survey Monkey and you can view a list of their supported browsers, here.

Start the survey now! Thank you for your time.

Have your say

What we're consulting on 

Utilities Kingston will consult with customers on:

  • factors relating to the reliability of the Kingston Hydro electricity distribution system.
  • spending decisions over the next five years.
  • how to meet our customers’ changing electricity service and conservation needs while considering rapidly changing information, communication and grid technologies. 

Background materials

Informing our customers is an important part of this engagement. Review our five-minute video above and view the presentation slides (Accessible PDF).

How to provide input

There are several ways you can provide your input. 

Join us in person

During a public meeting at 6 p.m. on May 29, 2019, senior company leaders we will offer details on proposed plans to upgrade equipment and ensure the continued reliability of electricity services. The meeting will be held at the Seniors Centre at 56 Francis Street. Refreshments will be provided, and registration is not required. 

At the public meeting, Randy Murphy, chief financial officer, Jim Miller, director of engineering, and Audrey Jones, manager of customer relations will lead a discussion on electricity rates, bill impacts and capital projects, and invite input from customers. 

Give feedback online

A survey will be available online from July 3-17. The survey is expected to take 10 minutes to complete. 

Join the social conversation

From June 3-7, you can join the conversation on Twitter @utilitieskngstn, by following the hashtag #HaveYourSay. 

How we'll use your input

Kingston Hydro’s distribution rates must be approved by the Ontario Energy Board based on applications by the utility. The rate-setting process is open and transparent, and offers opportunities for public participation.

Kingston Hydro must submit evidence to demonstrate the amount of funding it needs to safely and reliably distribute electricity to its customers.

All input collected will be considered in developing Kingston Hydro’s distribution system and company plans and will be included with Kingston Hydro’s application to its regulator, the Ontario Energy Board, as part of the rate-setting process.


For more information, contact customer service by calling 613-546-0000, Monday to Friday from 8 AM to 5 PM.