Frequently Asked Questions for Payments by Credit Card

Utilities Kingston accepts payments via MasterCard and Visa using a third-party service provider, Paymentus. Paymentus charges a fee of 1.75% of the payment amount for each individual payment of up to $2,500. The fee covers payment handling and processing charges and Utilities Kingston does not receive any part of the service fee.

Who can I speak with if I’m experiencing difficulties making my payment?

Who can I speak with if I have any queries following making a payment?

For assistance following making a payment or for further information please call 
613-546-0000 or e-mail info@utilitieskingston.com

How do I pay by credit card?

You can pay online through our bill payment partner, Paymentus’ website or, 
if you prefer, you may call Paymentus’ secure automated toll free telephone system at 1-855-570-0993 to process your payment.

Visit the secure Paymentus website to make your payment by credit card.

Can I set up pre-authorized credit card payments?

This option is not available. To make payments, see How do I pay by credit card?

May I pay using my credit card at any time?

Yes, Paymentus offer a 24-hour service for payments by credit card.

What type of credit card can I use to pay my Utilities Kingston account using Paymentus?

You may use MasterCard and Visa credit cards to pay your account.

What do I need to have ready when I start the process of making a payment?

Have your credit card and your Utilities Kingston bill ready. You will need to provide your account number and the amount to pay. If you are paying online you will also need to provide your e-mail address so that details of your transaction can be sent to you on completing your payment.

How will my transaction be confirmed?

When the payment is complete, you will receive a confirmation number. If your payment has been made online, you will also receive an e-mail receipt documenting the service fee from the third-party provider, Paymentus Corporation, and the bill payment amount paid to Utilities Kingston.

How will the payment be displayed on my credit card statement?

Your statement will have two entries. One will be for the payment to Utilities Kingston and the other will be your service fee payment to Paymentus Corporation.

How do I know my payment information is secure?

When paying online, you can verify the security of the third party, Paymentus, by viewing the payment screen where you will see an icon displaying a lock and indicating the site is secured by ‘thawte’, Paymentus encryption security provider.

Paymentus is Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant and certified, which is the highest level attainable. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.

Why is there a service fee?

Paymentus charges a fee to use their services. The fee covers payment handling and processing charges.

Is Utilities Kingston getting any part of the service fee?

Utilities Kingston does not receive any part of the service fee. Paymentus is an independent company providing a service for Utilities Kingston.

How much are the fees?

The fees are 1.75% of the payment amount for each individual payment of up to $2,500.

Is there a limit on how much I can pay?

There is a maximum amount of $2,500 per payment. However, multiple payments can be made and there is no limit on how many payments can be made.

Why can I only pay up to $2,500 in each payment?

The Paymentus payment structure is based on payments of up to $2,500 each. However, multiple payments can be made and there is no limit on how many payments can be made.

How long does it take for my credit card payment through Paymentus to show on my Utilities Kingston account?

From the time you make the payment, it will take a maximum of up to two business days for the payment to show on your Utilities Kingston account.

Visit the secure Paymentus website to make your payment by credit card.