What to do if Your Basement Floods
If your basement has flooded, there are some really important things you should know. When in
doubt, don’t enter the flooded area until you are told it is safe by a professional qualified to do
First and foremost, consider your family’s health and safety.
Entering a wet basement could be hazardous! Before you enter your basement, consider the following:
- Electrical Shock – When your basement is wet, there is a legitimate risk of
electrical shock. If you are positive that you can safely do so, turn off your home’s power at the
main breaker switches.
- Gas leaks – Protect yourself against gas leaks. If you smell gas, leave the house
right away and then contact Utilities Kingston immediately by calling 613-546-1181.
- Pollutants – Sewage can contain bacteria and transmit disease and the floodwater
in your basement may have originated from the sanitary sewer and contain raw sewage. Wear protective
items including gloves, safety glasses, a face mask and be sure to wash thoroughly after any contact
with sewage or items touched by sewage.
- Chemicals – Cleaning may expose you to a wide range of contaminants, including
those from the cleaning agents being used, as well as those that may have entered from flood waters.
When you get to the cleaning stage, be sure to ventilate well and limit your exposure to contact and
exposure as best you can.
- Structural damage – While this is not that common, a flood with certain
conditions may weaken walls or even ceiling structures. If there is any concern that structural
integrity has been compromised, or you simply don’t know, leave the area and call in the
Call a plumber immediately.
Depending of the nature of the flooding, also consider…
- If the flooding is due to a burst water supply pipe in your home, and if you are
safely able to do so, shut off the main incoming water valve as this could help minimize the damage.
You will probably know this is the case because the water will be clean, and likely coming down
through the house from an upper level. In the future, make note of where this shut-off is and keep
- If the flooding is due to a sewage backup (or you are not sure), do not flush the
toilet, run a washing machine, dishwasher or any other feature with a drain since this is likely to
increase the flooding.
Call your insurance company
They will immediately advise you on any standard clean-up procedures,
contractors to call, and claim procedures. In general:
- Make sure to take lots of photos and document items that have been damaged or need to be
replaced. Before you head out and start buying new stuff, make sure you are familiar with the
coverage you have with your insurer. Keep any and all receipts for emergency work done, purchases,
- Based on your insurance, you may be covered for such an occurrence. Even if you have
insurance coverage, the homeowner is responsible for the clean-up, repairs and replacement of lost
- An insurer is more likely to look favourably on homeowners wanting to undertake work on
their own to reduce the likelihood of future flooding. Repeat claims with no efforts to reduce
future risk may be sufficient for an insurance company to drop that form of coverage in the future.
Visit How to Protect Your Home from Basement Flooding for practical
suggestions you can use.
Report your backup to the municipality
Let the City of Kingston or Utilities Kingston know
that flooding has occurred. Documentation of flood locations helps municipal staff determine if any
work is required on the municipal infrastructure.
Use our on-line flood reporting form,
or call us at 613.546.0000.
This data is used by the municipality to track basement floods to assist in
directing inspections and maintenance on the municipal infrastructure.
- Wear protective clothing, included disposable overalls, protective eyewear, gloves and a
- Beware of electrical equipment and outlets. Shut off the electrical if possible. Make
sure any appliances are completely dry before plugging in again.
- Provide as much ventilation as you can, with open windows if the weather permits, and
fans. This will help to get things dry.
- Salvage your belongings and remove as much as you can out of the flood zone. The quicker
items are removed, the more likely rot, mildew, moulds and warping can be avoided.
- Keep an itemized list of what you are pulling out and organize by what can be salvaged and
what needs to be discarded. Your insurer may help you or be involved with this process.
- Remove rugs, or roll them back out of the wet area. Any form of flooring that could have
absorbed fluids needs to be removed and likely discarded, including wood flooring, underlayers, and
- Completey dry and disinfect fixed-in-place features such as the foundation floor,
walls, furnace, and any other objects.
- Eliminate excess water using old rags, towels, and other things.
A wet/dry vacuum may also help with this.
- Carpets and furniture that can be salvaged may need to be professionally cleaned and
- Some minor items may be suitable for placing in regular garbage pickup, but in all
likelihood, a trip or two to the dump may be required.
Future Planning – Protecting Your Home
There are many ways to protect your home.
Visit our other informational pages to learn more about Why Flooding Happens,
and How to Protect Your Home from Basement Flooding to reduce the risk of flooding again.
return to top