Emergencies: Overview

Utilities Kingston is available 24 hours a day to respond to utility-service emergencies like a power outage in the City Central. Phone us any time of the day at 613-546-1181.

If you require electric service in the West or East areas of the City, please contact Hydro One 1-800-434-1235.

What's an emergency?

Here are some signs:

• Water Leak
• Sewer Backup
• Natural Gas Smell
• Power Outage
• Malfunctioning Traffic Lights

How to Contact Us:

For emergency services, phone us at 613-546-1181 any time of the day. After regular business hours, you will be able to reach emergency-service support by pressing the 0 key on your touch-tone phone pad (or by holding for an operator).

For general inquiries you can reach Utilities Kingston's Customer Service department by calling 546-0000. Our Customer Service Centre is open from 8 a.m. to 5 p.m., Monday through Friday.

Emergency Preparedness

The City of Kingston offers a helpful resource to help you and your family prepare for an emergency. Check it out on their website.

Information for Property Owners

Are You Planning to Dig?

Call Utilities Kingston at 613-546-1181 before you dig. Are you putting in fence posts, planting a tree, excavating for a pool, deck or new addition? Before you dig, think about what services might be buried in the ground. There could be electrical services, gas pipelines, as well as water and sewer connections in both your front and back yard.

How do I make a property damage claim against the City of Kingston?

Persons making a property damage claim against the City of Kingston must submit their claims in writing within 10 days of the loss to:

City of Kingston
Attn: City Clerk
City Hall
216 Ontario Street
Kingston, Ontario, K7L 2Z3

Your written submission must describe the circumstances of the event that resulted in property damage - where, what, when, how and who (including the names of any contractors involved). Also, include your name and the telephone number(s) where you can be reached.

How are property damage claims handled?

Upon receipt of your claim, an investigation begins. This includes visiting the claim location, if appropriate, as well as obtaining internal and external documentation, and speaking to employees and/or contractors who may have some knowledge of the situation. Upon completion of the investigation, you will be notified of the results in writing.

Like most Canadian municipalities, the City of Kingston provides compensation only when it is legally liable for the damage sustained. The intent is to provide an equitable policy for the taxpaying public, who ultimately bear the cost of these claims.